Understanding Subscription Charges on Your Bank Statement

1. This article aims to guide you through the process of checking for any potential affiliations when encountering such subscription charges. Sometimes, you may notice a subscription charge on your bank statement from a company name that you are unfamiliar with or don't recall subscribing to. In such cases, it's important to investigate whether the charge is related to a legitimate subscription or if there might be a connection to another online store that is affiliated with the company name appearing on your bank statement.
   • Review your online orders for the past 30 days:
     

     • When you come across a subscription charge that seems unfamiliar, the first step is to review your recent online orders. Check if you have made any purchases from an online store that may be connected or affiliated with the company name reflected on your bank statement. Look for any recurring charges or subscription-based services associated with those purchases.

     • If you have identified the store, check if there was a checkbox for their "Terms of Service" that you manually checked to proceed and pay your order, which would constitute agreeing to be enrolled in their "VIP Rewards/Club Subscription." This check box is not automatically checked and can only be checked with human intervention.
   • Examine Email Confirmations and Invoices:
     

     • Refer to your email inbox or digital receipts for any order confirmations or invoices that could shed light on the subscription charge. These documents often provide details about associated subscriptions or mention any potential affiliations with other online stores.

   • Visit the Company's Website:
     

     • Take the time to visit the website of the company mentioned on your bank statement. Look for any information regarding their services, subscriptions, or partnerships with other online stores. Frequently, companies provide clarity about their affiliations or partnerships on their website's FAQ, About Us, or Contact pages.

   • Contact Customer Support:
     

     • If you are still unable to determine the source of the subscription charge, reaching out to the customer support team of the company in question can provide further assistance. Share the details of the charge, including the transaction date, amount, and any associated reference numbers. Customer support can investigate the charge and help you identify its origin.

2. What is VIP Rewards/Club?
   • Access to cost-effective products and accessories.
   • 50% OFF ALL future purchases and I get access to all VIP Rewards/Club products that are discounted up to 80% OFF (some products are FREE, just pay Shipping.)
3. Do you know if I can use my VIP charge as store credit?
   
   • No, you cannot. Instead, VIP Rewards Subscription users can benefit from discounted products.
4. How do I cancel VIP Rewards/Club?
   • Click here to submit a ticket to cancel the subscription and you should get a response within 24-48 business hours.
5. Can I be refunded for the subscription charge?
   • We want to ask for your kind understanding that there are a lot of costs involved in a small business, thus, we are giving full responsibility to our patrons and customers to do their due diligence in ensuring that they are checking all the information presented to them before placing the order and not to proceed if they are not amenable to our Terms of Service.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.